Refund & Cancellation Policy

Summary

• Class cancellations for pilates happen 24 hours prior to start time in the member app following the “I can't make it” button. No-shows after that are counted as missed sessions.
• For yoga, strength training and maternal care lessons please follow the guideline explained at the studio's reception.
• Trial classes — a paid trial is fully refundable if cancelled at least 24 hours before the scheduled start. Inside 24 hours, the trial fee is non-refundable. Rescheduling your trial session via WhatsApp is possible.
• Package refunds — unused monthly/quarterly packages can be refunded within 7 days of purchase. After 7 days, packages are non-refundable.
• Shop products — physical products can be returned within 7 days of delivery if unused, sealed, and in original packaging.
• Refund timeline — once approved, refunds are issued within 14 business days. Where possible we return it to your original payment method; depending on studio convenience at the time, we may instead settle via a direct UPI transfer or cash at the studio.

1. Class cancellations

You can cancel a booked class from the “I can't make it” button on your dashboard, or by writing to us on WhatsApp.

• More than 24 hours before class: the session credits back to your package automatically.
• Less than 24 hours before class, or no-show: that session counts as attended. Studio capacity is reserved for you and we can't backfill the slot at short notice.
• For yoga, strength training and maternal care lessons the cancellation guidelines will be explained at the studio reception.

2. Trial classes

A paid trial booking is treated as a single-session purchase. Cancel at least 24 hours before the scheduled start and the trial fee is refunded in full. Cancellations or no-shows inside the 24-hour window forfeit the fee, since instructor time and studio capacity were committed. You can reschedule your trial session once via WhatsApp.

3. Package refunds

Packages (monthly, quarterly, custom bundles) are intended to be used within their validity window.

• Within 7 days of purchase, you can request a full refund for an unused package. After 7 days, packages are non-refundable. If you have extenuating circumstances (illness, injury, pregnancy complications), please speak to us at the studio — we handle these on a case-by-case basis.
• Studio closures or instructor unavailability (rare): if we cancel a class on our side and cannot reschedule, that session credits back to your package.

4. Personal-training and nutrition consultations

One-on-one bookings (personal training, nutrition consults) follow the same rule. Please let us know your availability 24 hours prior to the session start time as the studio + instructor will be reserved for you.

5. Shop orders

For physical products bought through the Olistic Studios online shop:

• You can return any item within 7 days of delivery if it is unused, in its original sealed packaging, and in resaleable condition. Hygiene-sensitive items (innerwear, opened supplements, intimate skincare) are non-returnable for safety reasons.
• Damaged or incorrect items: notify us within 48 hours of delivery with photos at olisticstudios@gmail.com. We will arrange replacement or refund — your choice.
• Return shipping is at your cost for change-of-mind returns and at our cost for defective or wrongly-shipped items. Refunds are processed within 5–7 business days of the returned item arriving at our studio.

6. How refunds reach your account

Where possible, refunds are returned to the original payment method used at purchase (the same card / UPI / bank account that funded the Razorpay transaction). Depending on the studio's availability or convenience at the time, a refund may instead be settled through a different method — a direct UPI transfer or cash at the studio — even if you originally paid through Razorpay. Once we approve a refund:

• Razorpay refund (to your original payment method) — processed within 24 hours of our approval. Your bank or card issuer typically takes another 3–6 business days to credit the amount back. Total visible timeline: 5–7 business days. You will receive an email and WhatsApp confirmation when the refund is initiated, with the Razorpay refund reference ID.
• UPI transfer or cash refund — we will WhatsApp you once the refund is approved. UPI transfers are typically settled the same day; cash refunds can be collected from the studio reception during studio hours.

7. Non-refundable items

• Sessions already attended.
• Trial classes cancelled inside the 24-hour window.
• Class slots missed without notice.
• Packages older than 7 days from purchase.
• Shop products that have been opened or used.
• Sale-priced shop items unless defective.

8. How to request a refund

1. Email olisticstudios@gmail.com with the subject line “Refund request” and your order or booking ID.
2. Or WhatsApp us at +91 93721 14622 — please include the booking/order ID in your first message.
3. We respond within 1 business day and confirm whether the refund is approved under this policy. If approved, the refund is initiated on Razorpay the same day. For cash refunds we will notify you via WhatsApp once ready.

9. Disputes

If you disagree with our decision on a refund request, write to olisticstudios@gmail.com with your reasoning. The studio owner reviews escalations personally within 3 business days. Unresolved disputes are governed by the jurisdiction clause in our Terms & Conditions.

10. Policy changes

We may update this policy occasionally. The version in effect at the time of your purchase applies to that transaction. The “Last updated” date above always reflects the current version.