Shipping & Delivery Policy

1. Service delivery (class bookings)

Most of what we sell is access to a class or a package. There is no physical shipment — once your payment is confirmed, your booking is live on your dashboard. You can attend the class in person at our studio, or by joining the Zoom link for online formats.

• Confirmation: immediately after a successful payment, you receive an email and/or WhatsApp message with your booking details (date, time, instructor, batch, QR code for check-in).
• Studio access: in-person bookings can be checked in at the studio reception using your QR code or your registered phone number.
• Online classes: the Zoom link is generated 30 minutes before the scheduled start time and visible from your booking detail page on the dashboard.
• Failed dispatch: if you don't receive a confirmation within 15 minutes of payment, check the “Bookings” section on your dashboard. If it's not there either, contact us at olisticstudios@gmail.com with your Razorpay reference ID — we will resolve within one business day.

2. Physical products (shop)

Where Olistic Studios sells physical items (workout gear, apparel, accessories, supplements) through the online shop, this section applies.

2.1 Dispatch timeline

• Orders placed before 2:00 PM IST on a business day are typically dispatched the same day. Orders placed later, or on weekends and public holidays, ship on the next business day.
• You receive a dispatch notification with a tracking number once the package leaves the studio.

2.2 Delivery estimate

• Within Mumbai: 1–2 business days after dispatch.
• Rest of Maharashtra: 2–4 business days.
• Other Indian metros: 3–5 business days.
• Tier-2 / Tier-3 Indian cities & rural pin-codes: 5–8 business days.

These are courier estimates. Delays caused by the courier partner, local lockdowns, severe weather, or strikes are outside our control, though we do our best to follow up on stuck shipments.

2.3 Shipping partners

We dispatch via established Indian last-mile carriers (Bluedart, Delhivery, Xpressbees, India Post, or a courier of equivalent quality). The exact partner for your order is shown in the dispatch notification.

2.4 Shipping charges

Shipping charges, if applicable, are shown at checkout before you confirm the order. Promotional free-shipping thresholds may apply from time to time.

2.5 Damaged or missing packages

If your package arrives damaged or is missing items, please notify us within 48 hours of delivery at olisticstudios@gmail.com with:

• Your order ID.
• Photos of the damaged item and outer packaging.
• A short description of the issue.

We will arrange a replacement or a full refund (your choice) at no cost to you. The replacement reaches you within the same dispatch + delivery window as the original order.

2.6 Returns & refunds

Product returns and refund timelines are detailed on our Refund & Cancellation Policy page.

3. International shipping

Olistic Studios currently ships only within India. We do not accept international orders. If you'd like a product shipped abroad, reach out to us at olisticstudios@gmail.com and we'll see what's possible on a case-by-case basis.

4. Address & contact

All returns and dispatch-related queries should be addressed to:

Olistic Studios
Shanti Niketan, B Wing, 2nd Floor, Flat 201/202, Dr. Babasaheb Ambedkar Road, Matunga East, Mumbai-400019
Phone / WhatsApp: +91 93721 14622
Email: olisticstudios@gmail.com

5. Policy updates

We may update this policy as our shop and courier partnerships evolve. The “Last updated” date at the top reflects the current version. Material changes will be communicated to active members via email or WhatsApp.